Terms & Conditions
Please read the following information.
If you make a booking with Papua Diving you automatically agree to abide by our terms and conditions. Papua Diving , will provide services based on the following Terms and Conditions.
SATURDAY NO BOAT DIVING:
There is no boat diving between 6pm Friday and 6pm Saturday as this is the day of rest for all staff. Night diving at 7pm is possible. Saturday is used for relaxing, exploring the island and bird watching on Saturday morning. ( See Red Bird of Paradise Trip)
CURRENTS:
Please also be aware that there are sometimes strong currents in this area which is one of the reasons for so many fish. If you have a reef hook please bring it.
EQUIPMENT RENTAL:
We have a limited supply of other dive equipment for rent so if you need to hire gear please let us know exactly what you need in advance with sizes required. Still we cannot guarantee sufficient supplies.
MARINE PARK ENTRANCE FEE:
All divers and non divers visiting Raja Ampat will need to pay an annual entrance fee for the Marine Park of Rp 500,000 per person (Rp 250,000 for Indonesians). We collect payments on behalf of Conservation International . Rp350,000 goes towards conservation purposes and the remaining Rp 150,000 goes to local government.
PAPUA TRAVEL PERMIT:
Please bring 3 passport photos and 3 copies of your passport for the Papua Travel permit (Surat Jalan) which we organize free of charge at the resort. If you already have your visa in advance please bring 3 copies.
FUEL SURCHARGE:
the majority of our best diving is located within 10km of the resort so there is no need to travel outside this zone – there are many amazing dive sites on our doorstep. However we do offer special day trips to sites located about one hour away from the resort and if people request to go outside the 10km zone we charge extra for fuel depending on the distance. Fuel is very expensive here and increasing constantly. Our current fuel surcharges range from Euro 20.00 p/p to Euros 60.00 p/p based on 4 people sharing a boat.
PAYMENTS:
Bookings are confirmed after receipt of a 25% down payment . Full payment is to be settled at least 45 days before arrival. All payments for bookings are by bank transfer only. The details for banking will be on your invoice. We have a Euro, US$ or Rupiah account so
please advise which currency you wish to pay in when making your booking. When making bank transfers please remember to quote the invoice number and your name as reference so that we can track payment more easily.
BANK CHARGES:
bank charges must be covered by the sender. Papua Diving will cover up to E5.00 or US$5.00 of charges per transfer, any charges above this are the responsibility of the sender. The Sender also agrees to pay any bank correspondence fees charged by an intermediary bank. If your bank is not able to communicate directly with our bank an intermediary bank is sometimes used and these fees are at the senders cost. If the payment received by Papua Diving is less than the amount stated on our invoice we will send you a revised invoice accordingly.
EXTRA CHARGES PAYMENTS:
For extra charges at the resort we accept cash in Euros, Indonesian Rupiah or US $ Dollars.
Credit card payments can be processed at Sorido Bay with a 3% credit card fee.
Please note for US$ Dollars we can only accept clean notes in good condition series 2005 or later.
CANCELLATION POLICY:
Cancellations made 45 or more days prior to arrival will be refunded less a 25% per person service fee. Cancellations made less than 45 days before arrival are subject to a 50% per person cancellation fee. Cancellations made less than 30 days prior to arrival are fully non-refundable. All cancellations must be received in writing.
Domestic flight bookings:
We are happy to assist with ticket reservations but will accept no responsibility in the event of problems with flights: for example delayed flights, cancelled flights, re-routed flights, lost baggage, overweight baggage costs etc. We will assist you to make a reservation with local ticketing agents and keep you updated on the best flights available. We take care of the reservation, payment, and ticket delivery through our local ticket agents. We will also assist in the event that any problems occur such as re-booking alternative routes based on availability. Please note however any extra costs incurred due to flight problems are at the agents or guests cost.
Domestic airlines baggage allowance:
Lion Wings Air – 15kg allowance for checked luggage
Express Air – 10kg allowance for checked luggage for Manado-Sorong-Manado route
Sriwijaya Air – 20kg allowance for checked luggage for Makassar-Sorong-Makassar route & Jakarta-Sorong-Jakarta route
Express Air – 20kg allowance for checked luggage for Makassar-Sorong-Makassar route & Jakarta-Sorong-Jakarta route
Batavia Air – 15 kg allowance for checked luggage for Makassar-Sorong-Makassar route & Jakarta-Sorong-Jakarta route. Please note that these rates are subject to change without any notice.
Domestic airlines overweight charges*
Lion Air Rp 16,500 p/kg,
Express Air Rp30,000 – 37,500 p/kg depending on the route
Sriwijaya Air Rp30,000 – 40, 000 p/kg depending on the route
Batavia Air Rp30,000 – 35,000 p/kg depending on the route
Please note that these rates are subject to change without any notice.
Airport departure tax *
from Sorong Rp 16,000 p/p
Manado Rp 140,000 p/p international Rp 40,000 domestic
Bali – Rp 150,000 p/p
*Please check the latest regulations with the airline
Responsibility and Liability:
Papua Diving, its officers, employees, agents, and contractors are not responsible or liable for any injury, loss, accident, damage, delay, omission, irregularity or nonperformance occurring in connection with these arrangements. Scuba Divers must have valid Diver Certification Card. Only certified divers may participate in dive packages. Scuba divers are fully and completely responsible for themselves and their equipment. The only equipment routinely supplied on dive packages are tanks, weights, and weight belt. The client understands and accepts all risks associated with any and all activities, and land and water sports engaged in, including but not limited to swimming, snorkeling, scuba diving, and boating.
The clients’ acceptance of verbal or written confirmation, and/or a deposit or final payment for services, constitutes acceptance of these Terms and Conditions.
Papua Diving strongly advises all her guest to take good travel insurance. Pls. remember that we are remotely located so it is a good idea to include emergency medical evacuation. Also loss of stay/dives due to delay of flights or not being able to dive due to sickness should be considered.
WE STRONGLY SUGGEST YOU TAKE OUT A SEPARATE DIVE-INSURANCE POLICY THROUGH ‘DIVERS ALERT NETWORK’ (DAN) – OR SIMILAR, IN YOUR COUNTRY.
If you are not willing to abide by these Terms and Conditions, or if you are unwilling to personally accept responsibility for your own actions, personal liability and well being, please do not make use of the services of Papua Diving.
